Client Support Resources

First, verify you're typing your password correctly (check Caps Lock). If you've forgotten your password:

1. Call the helpdesk at 626-841-3996
2. Verify your identity with security questions
3. Technician will reset your password immediately
4. You'll receive a temporary password via email or text

Average resolution time: 5-10 minutes during business hours.

Quick troubleshooting steps:

1. Check your internet connection
2. Close and reopen your email application
3. Check if you can access email through a web browser
4. Verify you haven't exceeded mailbox storage limits

If these steps don't resolve the issue, contact support. We'll check server status and account configuration.

Performance issues can have multiple causes:

• Too many applications running at startup
• Low disk space (under 20% free)
• Malware or security threats
• Hardware reaching end of life
• Pending Windows updates

Contact support for a performance assessment. We can identify the cause and recommend solutions, from cleanup to hardware upgrades.

Network drive access issues usually relate to connectivity or permissions:

1. Verify you're connected to the office network or VPN
2. Try restarting your computer
3. Check if other users can access the same drive
4. Confirm you have proper permissions for that folder

If the issue persists, contact support. We'll verify network connectivity and adjust permissions if needed.

Do not click any links or download attachments from suspicious emails.

1. Forward the email to [email protected]
2. Delete the email from your inbox
3. Do not reply to the sender
4. If you clicked a link or opened an attachment, contact support immediately

Our team will analyze the threat and take protective measures for all users if needed.

Before contacting support, try these steps:

1. Check if the printer is powered on and shows "Ready"
2. Verify there's paper in the tray and no paper jams
3. Cancel any stuck print jobs in the queue
4. Try printing a test page from another computer

If these don't work, contact support. We'll troubleshoot driver issues, network connectivity, or arrange printer service if hardware is failing.