Privacy Policy

Overview

Symmetry Network Management, Inc. ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and company information when you contact us or request services
• Technical information about your IT environment when providing managed services
• Payment and billing information for service agreements
• Communications between you and our support team
• Website usage data through cookies and similar technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our IT management and cybersecurity services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve our services
• Send technical notices, updates, security alerts, and administrative messages
• Comply with legal obligations and protect against security threats

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in delivering our services (subject to confidentiality agreements)
• To comply with legal obligations, court orders, or government requests
• To protect the rights, property, or safety of our company, clients, or others
• In connection with a business transaction such as a merger or acquisition
• With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Regular security assessments and audits
• Restricted access to personal information
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or to resolve disputes and enforce our agreements.

Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing of your information
• Opt out of marketing communications
• Request a copy of your information in a portable format

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: